Alarms lack a handling workflow
A threshold sends a message without showing whether the incident was acknowledged, handled or closed.
Energy & infrastructure
Monitor distributed assets and prepare service visits.
With distributed assets, readings, faults, customers and contracts need to come together. We connect devices and platform with sales, service and analysis in Dynamics 365. In facility management we digitised sales and field service this way, and for MENNEKES we developed the hardware and data hub of the M.ONE product line.
Explore industry solutions ↓
Challenges
Where workflows often stall
Assets use different interfaces
Vendors, controllers and formats differ. Without device profiles and a data model, each site needs custom logic.
Visits are planned without context
History, parts and readings are separate. Field teams repeat information gathering on site.
Our solutions
What we deliver
Sales and customer relationships
Business customers, contracts and quotes come together in Dynamics 365, connected to billing and ERP. Sales and service see the same customer history.
Service and product details →Combine data and asset profiles
IoT CORE links readings to assets and provides defined events. Assess protocols, reporting intervals and late or missing values.
Service and product details →From event to work order
Relevant events enter an agreed service workflow. Priority, skills, material and feedback shape dispatch planning.
Service and product details →Analyse operations and service together
Reports combine asset state, data quality and service handling. Agreed metrics reveal recurring issues and site differences.
Service and product details →Systems and data
Integration with your operation
Assess OT security, segmentation, remote access, critical functions and data handling. Cloud connectivity does not authorise control-system access.
- 01Asset and readings
- 02Gateway, connectivity and data hub
- 03Alarm assessment and service
- 04Operations and site comparison
From our work
Hardware and data hub for M.ONE
NXTGN developed the hardware for every device in the M.ONE Core line and took it into series production.
This includes the radio module, antennas, RED approval and the data hub in the MENNEKES Industrial Cloud.
M.ONE at MENNEKES ↗Sales and service in facility management
For a facility management provider we digitised sales and field service with Dynamics 365 Sales and Field Service.
Implementation questions
Does the platform control our assets?
That is a separate decision. Monitoring and service integration can start read-only. Write access requires further technical and organisational approvals.
What happens during connectivity problems?
Plan buffering, retries, timestamps and alarm handling. Applications must distinguish fresh from stale readings.
Which workflows do you want to improve?
Discuss your requirements with process consultants, developers and specialists from our entire expert team.
