Review workflows and decisions
We review intake, processing, handovers and outcomes with business teams and IT, identifying missing information and expert decisions.
Process consulting & AI integration
We improve your workflow and integrate the right AI.
We have improved business processes for many years. Today AI is part of almost every project we deliver. In an online retailer's customer service it classifies close to 1,500 tickets a day, in sales it provides the forecast, in business apps it recognises images and speech and checks data quality. We start with your process and then choose models and tools.
Explore functions and applications ↓
Functions
Process consulting and AI integration services
Separate rules and AI
Fixed rules remain explicit automation. AI is added where text, domain context or variable next steps require interpretation.
Integrate systems
Connect CRM, ERP, documents and applications with defined ownership, identity, approval, error handling and retries.
Support adoption and operation
We test real cases with future users. Owners review business quality, and monitoring and support are defined before launch.
Business applications
Typical use cases for Process consulting & AI integration
Classify and answer tickets
In an online retailer's customer service, AI routes enquiries from marketplaces, email and phone and suggests replies. The team reviews and sends.
Forecast and sales controlling
In sales, AI provides a forecast from pipeline and history and summarises the customer history.
Intelligent business apps
In Power Apps, AI recognises images and speech, works with prompts and checks data quality continuously.
Knowledge in business workflows
NXTGN AI CORE contributes terminology, ontology and knowledge graph, run locally and with evidence.
From our projects
AI in an online retailer's customer service
An online retailer sells through Amazon, Otto, Cdiscount and other marketplaces. AI classifies every incoming enquiry, matches it to customer and order and suggests a reply. The team reviews and sends. On a normal day that is close to 1,500 tickets.
More on Customer Service →- Industry
- Online retail
- Volume
- close to 1,500 tickets a day
- AI
- Classification and suggested replies
Architecture
Process consulting & AI integration in your system landscape
This explains the responsibilities. APIs, access and data ownership are agreed for your workflow.
- 01Your teamYour processBusiness team and goals
- 02Your teamData and knowledgeCRM, ERP, documents
- 03NXTGNAI and rulesModels, prompts, agents
- 04NXTGNIntegrationInterfaces and access
- 05Your teamApprovalpeople decide
- 06NXTGNMonitoringQuality and operations
delivered by NXTGNyour systems and teams
Requirements and boundaries
A different model alone does not improve a process. That is why we look at workflow, data and responsibility first.
Which models do you use?
That depends on the task, data and where it runs. We use Microsoft models through Foundry and Copilot or local open-weight models with NXTGN AI CORE.
Must everything be digitised first?
No. We choose a manageable workflow and identify the required data and gaps rather than hiding them with AI guesses.
Who decides approvals?
Your business owners. We implement and test their rules in daily work.
Related topics
Related products and services
Product documentationNXTGN KI-Leistungen ↗Editorial review: 12 October 2026. Features and availability can change.
Planning to use Process consulting & AI integration?
Discuss your workflow, existing systems, implementation and operational requirements with us.
