Care Monitor
Agreed checks, thresholds and alerts for apps, flows, integrations or data jobs. A service report shows issues and required actions.
NXTGN 365 Care
Manage Dynamics 365 and Power Platform operations.
A failed flow, growing Dataverse storage or a broken interface needs clear ownership. Care Monitor checks agreed systems. Care Operate adds issue handling, support coordination and operational tasks. Scope and service hours are defined before the service starts.
Explore scope and workflow ↓Scope
What we deliver for you
Care Operate
In addition to Monitor, we handle agreed initial assessment, resolution and escalation. Your team can track ownership and status.
Dataverse capacity
Review database, file and log storage. Cleanup and archiving are agreed against retention requirements, not applied indiscriminately.
Integrations
Monitor retries, failed transfers and responses. Technical success does not always mean a business transaction is correct.
Prepare changes
Assess relevant Microsoft updates and plan tests. Further development is scoped separately from ongoing service.
Review the service
Review open issues, causes and next actions regularly. You know which tasks are being handled and which decisions remain yours.
Make operations predictable
Care Monitor and Care Operate are aligned with your critical workflows. Together we define signals, ownership and scope so your teams know when action is needed and who handles it.
01
Integrations and data jobs
A job reports success while a transaction is missing in the target system. The issue appears only when a user asks.
What we deliver
We agree technical and business checks, retries and escalation. Care Monitor reports deviations. Care Operate adds assessment and handling within the agreed contract.
What you gain
Incidents have traceable owners. IT does not need to check every workflow manually and has an agreed handling process.
How we measure value
Time to detection, handling time, affected transactions and manual checking effort.
02
Dataverse capacity
Database, file or log storage grows without a clear cause. Indiscriminate deletion risks retention and traceability.
What we deliver
We analyse usage and growth. Cleanup and archiving follow your retention rules. Capacity Control can support analysis and controlled actions.
What you gain
You can plan capacity and action more effectively. Unneeded data is handled under controlled rules rather than solely against a storage threshold.
How we measure value
Storage growth, required capacity, administration and cost of agreed actions.
03
Approvals and partner workflows
Requests and approvals sit in inboxes. External partners need information but lack controlled access to internal applications.
What we deliver
We connect submission, review and decisions through Power Apps and Power Automate. Delegation, clarification and escalation are part of the workflow. For selected external processes we assess Power Pages, identity and licensing.
What you gain
Requesters and owners see progress. Clarifications stay with the record and IT retains control of data access and changes.
How we measure value
Approval time, outstanding requests, clarifications and administration per submission.
Clarify before delivery
Care is not a blanket promise of 24/7 support or fault-free operation. Response times, service hours, access, tasks and additional changes are defined in the agreement.
What do we need to provide?
An overview of environments and critical workflows, approved access and named contacts. Together we define observable signals.
Is user support included?
This is explicitly scoped. Technical assessment, user support and development are different tasks and not automatically included together.
How does Capacity Control help?
Our separate offering supports Dataverse storage analysis and agreed cleanup and archiving. Whether it fits your service scope is assessed separately.
Let’s define your operations and support needs.
We discuss critical applications, existing issues and the scope of Care Monitor or Care Operate.
