Monitor the fleet
We see missing reports, connections, firmware versions and readings before your customers call.
IoT operations & monitoring
Operate devices, platforms and applications.
After rollout the real work begins. We monitor your fleet, handle incidents, roll out updates securely and are one contact for device, network, platform and app. We have operated COLANDIS ConnectedAir this way for more than five years.
Explore functions and applications ↓
Functions
IoT operations & monitoring functions
One point of contact
Whether device, network, platform or app, we find the cause. Nobody passes your customers back and forth between providers.
Secure updates
Firmware updates are signed and delivered over the air. A software bill of materials (SBOM) shows immediately which devices are affected when a vulnerability becomes known.
Quality with 5D and 8D
For quality issues we work with the standard 5D and 8D processes that industrial and automotive customers expect.
Business applications
Typical use cases for IoT operations & monitoring
Detect failures earlier
Missing data and errors are noticed before anyone asks in the portal.
Remote service
Data and secure remote access help with diagnosis. Every access is authorised and logged.
Roll out new fleets
We prepare device identity, profiles and activation before shipping, so the fleet starts without follow-up questions.
In operation
Solutions we have looked after for years
COLANDIS ConnectedAir has been in productive use for more than five years. For ibc.digital we operate the platform with several hundred trackers in the field. We continue to support MENNEKES after the market launch of the M.ONE product line.
- ConnectedAir
- productive for more than five years
- ibc.digital
- several hundred trackers
- MENNEKES M.ONE
- support after market launch
Architecture
IoT operations & monitoring in your system landscape
This explains the responsibilities. APIs, access and data ownership are agreed for your workflow.
- 01Your teamDevices in the fieldSignal, status, firmware
- 02NXTGNConnectivitySIM, network, usage
- 03NXTGNMonitoringOutages, alerts, errors
- 04NXTGNSupport and diagnosisone point of contact
- 05NXTGNUpdatessigned, over the air
- 06Your teamYour servicePortal, CRM, reports
delivered by NXTGNyour systems and teams
Requirements and boundaries
We agree service hours and response times in the contract, to fit your business.
Do you only look after the cloud?
No. We look after the whole chain of device, connectivity, platform and application, or the parts you hand over to us.
Can our IT take on part of it?
Yes. Monitoring and support can be shared with your IT. We define responsibilities clearly.
How secure are the updates?
Firmware is signed, transfer is encrypted, and after flashing there is no access to the operating system. More under Why NXTGN.
Related topics
Related products and services
Product documentationNXTGN IoT Portal ↗NXTGN Reinraum-Anwendung ↗Editorial review: 12 October 2026. Features and availability can change.
Planning to use IoT operations & monitoring?
Discuss your workflow, existing systems, implementation and operational requirements with us.
