The Hoodie Club · Article · IoT & digital products

IoT business case: seven questions before the first sensor.

Connectivity and hardware matter, but they are not the starting point. A viable connected product begins with customers, value, economics and the process improved by device data.

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Editorial illustration, not a product interface.
In brief

Move from business model to sensor, not the other way around.

  1. 01

    Clarify who benefits, which problem is solved and who pays.

  2. 02

    Describe the complete chain from device and connectivity to platform, business application and user.

  3. 03

    Include lifecycle, support, connectivity, cloud, security and product maintenance in the economics.

Which decision or task improves with device data?

A dashboard is not a product. Customers pay for less downtime, faster service, proven quality or simpler work.

Define who uses the information, which decision follows and what happens without action.

  • User and problem
  • Current cost
  • Action from data
  • Measurable improvement

Who pays for what, once or repeatedly?

Connected products can strengthen a sale, reduce service cost or become a digital offer.

Recurring fees require recurring value; a service package may sometimes fit better.

  • Product value
  • Service agreement
  • Usage-based model
  • Internal efficiency

The solution does not end in the IoT platform.

Devices, connectivity and platforms only become useful when a process or application turns data into action.

Design backwards from the end user and include CRM, ERP, service and portals.

  • Hardware
  • Connectivity
  • Platform
  • Business integration
  • End-user experience

Every field device is a long-term promise.

Devices need identity, updates, monitoring and support over years.

For OEMs, reusable hardware, connectivity and platform services often reduce time and operating risk.

  • Provisioning
  • Firmware and security
  • Connectivity cost
  • Replacement and support
  • Lifecycle
For your next discussion

Seven questions for an IoT business case.

  1. 01

    Which customer problem is solved?

  2. 02

    Who acts on the information?

  3. 03

    Who pays for which value?

  4. 04

    Which systems are integrated?

  5. 05

    What volume and rollout are realistic?

  6. 06

    How are devices and support operated?

  7. 07

    Which assumption should a field test prove?

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